Web 2.0 usability issues and open questions
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Submitted by
kef.
on 2007-10-24 20:49.
From Jared Spool at UPA-DC-2007 again: These are the things that his company is actively researching – the unsolved problems of Web 2.0 usability.
- What does it mean to produce a usable API?
- RSS – When chronologically isn’t the right organization, what then?
- Tagging – How do you unify things that are intended to be the same, but aren’t such as misspellings and alternates (NY, NYC, New York etc.)? The big search engines have made headway in this area somewhat.
- Quality: What is the role for the editorial with regard to user-generated content and how to support that role?
This quality question is exactly the same question that Connexions is asking and trying to answer with lenses. The corresponding business question is how do we support an economy of editors while preserving open content? Related to the quality of content is the quality of tagging. Audience members brought up the need for expert generated ontologies and subject vocabularies in addition to completely user generated tags. - Social networking -- How to avoid mobs?
